What Web Conference Facilitators Can Learn From the Movies

September 10, 2010

Many years ago, someone in the movie theater business got the great idea of showing something on the screen to entertain the audience during the lead up time to the movie start time.  This meant that those who arrived to the movie early had something to watch to entertain themselves.  Advertisers also seized on this [...]

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From Face-to-Face to Global Virtual Delivery

September 10, 2010

I’m in Bogota, Colombia this week, observing a day long face-to-face delivery of a business writing course for English speakers to convert to a global virtual delivery.  The virtual delivery of this course will be piloted with several countries in the Middle East. This means that the content needs to be truly global and examples [...]

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Steps to Improve Audience Engagement in a Web Conference

September 10, 2010

Why is it sometimes so difficult to get participants engaged in a web conference?  Well, one obvious reason is that it’s a different environment for participants.  Just as facilitators need to get used to facilitating in a live virtual environment, so do participants.  We’ve all grown up learning in a traditional classroom environment where the [...]

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9 Tips for Successful Global Web Conferences

September 10, 2010

At the e-Learning Guild Learning Solution Conference this week, I facilitated a discussion on Challenges and Solutions for Global Web Conferences.  Here are the 9 tips I discussed with the group to ensure a successful global web conference: 1. Logistics: Select a date and time that is convenient for participants.  In addition to determining time [...]

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Using Your “Peripherals” When You Facilitate a Web Conference

February 19, 2010

In one scene in the movie The 40-Year Old Virgin, Jay (Romany Malco) gives advice to Andy (Steve Carell) about spotting women in a bar.He starts by explaining that you have to “use your peripherals” by looking straight ahead, yet observing what is going on all around.He describes this subtle, yet important technique that allows [...]

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How to Gather Participant Feedback in a Web Conference

February 10, 2010

Gathering evaluation feedback from participants in a web conference can be easily done through an online evaluation conducted at the conclusion of your training. The importance of soliciting feedback and making adjustments cannot be understated: since we cannot see our participants, their evaluation of the training is critical. Just as in a physical classroom, it’s [...]

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The iPad’s “Disruption” Potential for Virtual Learning

January 31, 2010

All eyes were on Apple this week with the release of the iPad, the new tablet PC. Apple CEO Steve Jobs announced the iPad will be ideal for watching video, reading newspapers, browsing photos. “It’s so much more intimate than a laptop.” Chadwick Matlin of Slate.com wrote an interesting article that focuses on the “disruption [...]

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Ten Resolutions for Webinar Instructors

January 13, 2010

It’s January so it must be resolution time. Here are ten ideas to think about as you get ready to facilitate webinars and other online events this year. 1. Focus on your voice: The facilitator’s voice carries extra weight in a virtual environment, so focus on inflections, pace and rhythm. Speak clearly and purposefully. No [...]

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Webinar Case Study: Meeting a Urgent Need in the Pharmaceutical Industry

December 31, 2009

I recently interviewed a colleague who designed and delivered a webinar to meet an urgent training need. She works for a Boston pharmaceutical start up of 20 employees and used GoTo Meeting to deliver training to nurses in a call center in Dallas. The purpose of the webinar was to train the call center nurses [...]

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How to Keep Your Cool Online

December 13, 2009

Picture this: A project manager with a geographically dispersed team, who was somewhat new to conducting meetings via web conference, decided to facilitate a project kick-off meeting using a web conference. Her goal was to get the team on the same page and make a good first impression. As the meeting started, she lost her [...]

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